Shipping policy

Every piece of Prakrit Living is packed by hand with the same love & care that goes into making it. Blue Pottery is a delicate craft, and our packaging process is tailored to ensure that your product arrives safely to you in transit. But we also want you to be able to understand what to expect from the moment you check out all the way to delivering your piece right to your door.

1. Order Processing Time

After placing your order, our team makes sure to hand-inspect and carefully package each item before it leaves our Jaipur studio.

• Processing time will take 3-5 business days. 
• Orders received on the weekend or during a public holiday may be delayed until the next working day.
• Processing may take slightly longer during festive seasons or periods of high demand. We will notify you if your order is delayed by a significant amount of time.

2. Domestic Shipping (Within India)

We currently ship across India through our courier partner, Bluedart.

Estimated delivery time is calculated from the date of dispatch, not the date of order, and excludes our processing time above.

Shipping Charges

• Free shipping on all prepaid orders above ₹1,500
• Orders below ₹1,500 will take flat ₹99 shipping fee 
• Cash on Delivery (COD) available

3. International Shipping

We ship internationally to select countries, bringing Jaipur's Blue Pottery craft to homes around the world.

• Countries we ship to: India, US, UK, EU 
• Estimated delivery time: 7–21 business days for international handcrafted goods shipments.
• Shipping charges: Will be calculated at checkout depending on the destination, weight, and size of the package.
• Customs duties and import taxes: All customs duties, import taxes, or local levies imposed by your country’s government are for your account and will not be part of our shipping charges. These vary by country and are outside our control.
• International orders may be subject to additional processing time for customs documentation.

4. Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email/SMS with your tracking number and a link to track your parcel's journey in real time. In case you do not get the tracking information within 7-10 business days of ordering, please write to us at info@prakritliving.com 

5. Courier Delays

We have reliable couriers, but sometimes delays happen because of weather, regional disruptions, customs processing (for international orders), or volume of couriers during peak seasons, which are not within our control. If your order is significantly delayed:

• Please double-check your tracking link for the latest status.
• If there has been no movement for 5–7 business days, contact us at info@prakritliving.com  with your order number, and we will follow up with the courier on your behalf

6. Address Changes

If you need to change your shipping address, please contact us at info@prakritliving.com as soon as possible after placing your order. Address changes will only be accepted if the order is still in the process of being prepared for shipment. After the item has been shipped, we can't reship it, and any correction charges incurred by the courier for incorrect addresses are the customer's responsibility.

At checkout, please double-check your address, PIN code, and phone number, as Blue Pottery is fragile and returned-to-origin parcels/misdelivered parcels can impact the condition of your piece.

7. Failed Deliveries

Usually, our courier partners will make 2 delivery attempts. If delivery is not made due to your absence, due to the incompleteness of the address, or due to the parcel being rejected:

• The courier will try to deliver it again or place it at a local point until it can be collected.
• In case the parcel is returned as undeliverable, we will reach out to you for the reshipment of the parcel. Additional shipping charges may apply for reshipment, depending on the reason for the failed delivery.

8. Lost Shipments

In the rare event that your order is lost in transit:

• Please reach us at info@prakritliving.com within 48 hours of the expected delivery date.
• We will check with our courier partner. If it is verified that it is lost, we will provide you with the option of replacement (if it is in stock) or a complete refund.

9. Damaged Shipments

We take great care in packing our pottery to withstand transit, but breakage can occasionally happen in handling.

• Please film an unboxing video as you open your parcel; this helps us process damage claims quickly and without back-and-forth.
• Please report any damage to us within 24 hours of delivery and include:

1. Images of the item damaged.
2. Photos of the outer packaging and shipping label.
3. The unboxing video, if available

If confirmed, we will provide a replacement (if available) or a full refund (see details in our Refund Policy).

10. Wrong or Missing Items

If you receive the wrong item, or an item is missing from your order:

• Please write to us at info@prakritliving.com within 24 hours of delivery, with your order number and photos of what you received.
• We will send you the right item or provide you with a refund for the missing item. 

11. Bulk and Trade Orders

For bulk orders, hospitality/trade orders, or corporate gifting, we offer a dedicated process with custom timelines and packaging.

• Please send an email to info@prakritliving.com stating your needs, quantities, and delivery date.
• Minimum order quantities, minimum prices, and minimum lead times will depend on your requirements.  

12. Gift Orders

• Gift Wrapping: Gift wrapping is available for eligible gift orders, subject to availability, when ordering at checkout. 
• Gift Notes: Beautifully handwritten notes are available for free with gift purchases 
• Price-Hidden Invoices: If you're ordering a gift, the pricing information won't be included in the gift box. The order invoice will be sent electronically to the buyer's email address. 

13. Contact Us

For any shipping-related questions, reach out to us at:

Email: info@prakritliving.com

Phone: 9636721869
Address: 5th Floor, Upasana First Avenue, Jaipur, Rajasthan 302001